Hobo and Hatch UK,EU - Refund Policy

Refund policy

We encourage our customers to shop consciously and to carefully consider their purchases before buying. This helps with our commitment to slow fashion and lower emissions, and we hope you love your Hobo & Hatch products as much as we do! However, we understand that you may wish to return your item(s) if they don’t fit or in the unlikely case they are faulty. 


You can return any item to us within 28 days of receiving your original order, including sale items.


How To Return An Item

Please return your items to us within 28 days of receiving them. Ensure you:

  • Email info@hoboandhatch.co.uk to advise us that the item is being returned
  • Wrap the item securely
  • Send the item to:

SAFESTORE

Hobo and Hatch UK/EU , 

51 Brampton Road

Brampton Business Park

Eastbourne

BN22 9AF


  • Post the item at your local post office – we highly recommend that you request proof of postage for your records.

Receiving A Refund

You will receive a refund within 30 working days of either the cancellation date of the order (for items not shipped) or when Hobo and Hatch UK/EU receive your returned item(s). The refund will be credited to the original purchaser's credit card.

Duties On Returns

Please note we do refund return shipping charges however, we are unable to refund delivery or import duties.

Cancelling Your Order

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order at any time before delivery of the item(s) or within 7 working days of receipt of the item(s) by following our returns process above. You will be refunded the full postage charge of your item(s) where the entire order is returned.


How To Cancel Your Order

Please notify us of your cancellation in writing by email at: info@hoboandhatch.co.uk. Upon receipt of your email, a confirmation email will be sent to you.


OUR RETURNS POLICY

Hobo and Hatch UK/EU will accept item(s) provided they are returned as new, i.e. are unworn and have been returned with the original packaging, including tags, within the time limits set out below. 

Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.


JEWELLERY

Please note for hygiene reasons we do not offer returns on earrings. Other jewellery items for piercings must not be tried on before return. 

Any box/bag supplied with the item(s) must also be returned undamaged. Please refer to the returns procedure above for details on how to return your item(s) to us. 


FAULTY GOODS

The Sale of Goods Act 1979 (as amended) provides for the return of faulty item(s). An item(s) is deemed faulty if it is received damaged or has a manufacturing fault that is immediately evident or occurs within 6 months of the item(s) being received. 

Where possible we will repair or replace item(s) for the same product, in the same size and colour, subject to availability. 

If the item(s) cannot be repaired or replaced for the same item, a full refund will be issued. Repairs do not come with any guarantees. 

All items returned as faulty will be inspected and any items deemed subject to fair wear and tear will not be accepted as faulty. Please refer to the returns procedure above for details on how to return your item(s) to us. 


EXCHANGES

Exchanges can only be accepted for the same item(s) in a different colour and size, subject to availability. We will only make an exchange once we have received the returned item(s) and processed any additional payment, which might be required. Please refer to the returns procedure above for details on how to return your item(s) to us. 


GIFT RETURNS

If you have received an item(s) as a gift, you can exchange it for another item(s) of the same value or more, provided you pay the cost difference and the additional shipping, import duties and taxes. Please refer to the returns procedure above for details on how to return your item(s) to us.