Hobo and Hatch UK/EU - Refund Policy

Refund policy

We encourage our customers to shop consciously and to carefully consider their purchases before buying. This helps with our commitment to slow fashion and lower emissions, and we hope you love your Hobo & Hatch products as much as we do! However, we understand that you may wish to return your item(s) if they don’t fit or in the unlikely case they are faulty. 

While we hope that you are happy with your order, we also want to make it easy for you to return it if the item(s) don’t fit, suit or are faulty.  You can return items to us within 28 days of receiving your original order, including sale items.

How To Return An Item
If for any reason you wish to return items from your order, we ask that you return your items to us within 28 days of receiving them.

  • Please Email info@hoboandhatch.co.uk to advise us that the item is being returned, stating the item to return, the name of the original purchaser and the order number. 
  • Please send to;

Hobo and Hatch UK/EU,  

51 Brampton Road
Brampton Business Park
BN22 9AF

  • Wrap the item securely.
  • Post the item at your local post office – we strongly recommend that you request proof of postage for your records.

Receiving A Refund

Refunds will be made to you within 14 working days of the cancellation date of the order (for items not shipped) or from when the returned item(s) are received by Hobo and Hatch UK/EU.  The refund will be credited to the original payment method.

Duties On Returns
Please note that we are unable to refund delivery or import duties on standard returns if you change your mind.  Please see below regarding cancellation under the Consumer Contracts Regulations. 

Cancelling Your Order
For UK purchases, you have the right under the Consumer Contracts Regulations 2013 to cancel your order at any time before delivery of the items(s) or within 14 working days of receipt of the item(s) by following our returns process. You will be refunded the standard postage charge of your item(s) where the entire order is returned, if you have used a premium shipping option we will refund you only standard postage where applicable. 

How To Cancel Your Order
Please notify our Customer service Team in writing by email info@hoboandhatch.co.uk. Upon receipt of your email, a confirmation email will be sent to you.

We will accept item(s) provided they are returned as new, i.e. are unworn and have been returned with the original packaging, including tags, within the time limits set out below. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

Jewellery items for piercings cannot be returned for hygiene reasons.  Any packaging supplied with the item(s) must also be returned undamaged.

The Sale of Goods Act 1979 (as amended) provides for the return of faulty item(s). An item(s) is deemed faulty if it is received damaged or has a manufacturing fault that is immediately evident or occurs within 6 months of the item(s) being received. Where possible item(s) will be repaired or replaced for the same product, in the same size and colour, subject to availability. If the item(s) cannot be repaired or replaced for the same item, a full refund will be issued. Repairs do not come with any guarantees. All items returned as faulty will be inspected and any items deemed subject to fair wear and tear will not be accepted as faulty.

Exchanges can only be accepted for the same item(s) in a different colour and size, subject to availability and will only be made once we have received the returned item(s) and processed any additional payment which may be required.

If you have received an item(s) as a gift you can exchange it for another item(s) of the same value or more, provided you pay the cost difference and the additional shipping, import duties and taxes.